Refund and Returns Policy

Overview

At Sunshine Home Products, customer satisfaction is important to us. Our refund and return policy lasts 30 days from the date of purchase. If 30 days have passed, we unfortunately can’t offer a full refund or exchange.

To be eligible for a return, your item must be unused, in original condition, and in its original packaging.

Due to hygiene and practical reasons, the following items are not eligible for return once opened or used:

• Mops
• Wipers
• Brushes
• Brooms
• Replacement cleaning heads or parts

We also do not accept returns on:

• Custom or made-to-order items
• Gift cards

To process your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds May Be Granted If:

• The item is unused but packaging is opened or damaged
• The product is returned late (past 30 days)
• The item is returned incomplete (missing accessories or parts)

Refunds

Once we receive and inspect your return, we’ll email you to notify you of the approval or rejection of your refund.

If approved, your refund will be issued back to your original payment method within 5–7 business days.

Late or Missing Refunds

If you haven’t received your refund:

1. Double-check your bank account.
2. Contact your credit card company—it may take time to process.
3. Contact your bank.

If after all that, you still haven’t received your refund, contact us at [your email address].

Sale Items

Only regular-priced items may be refunded. Sale, discounted, or clearance items are non-refundable.

Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same one, email us at [your email address] and ship it to: [your physical address].

Gifts

If the item was marked as a gift when purchased and sent directly to you, you’ll receive a gift credit. Once the returned item is received, a gift certificate will be emailed or mailed to you.

If the gift wasn’t marked as such, or was sent to the gift-giver first, we’ll send the refund to the original buyer.

Shipping Returns

To return your product, mail it to: [your physical address]

Return shipping costs are your responsibility and are non-refundable. If you receive a refund, the return shipping cost will be deducted from your total.

For expensive or bulkier items like shoe stands or mop kits, we recommend using a trackable shipping method or shipping insurance. We cannot guarantee receipt of returned items without tracking.

Need Help?

For return inquiries, feel free to reach out to our support team at sunshiinehomeproducts@gmail.com . We’re always happy to assist!